Funny Asterik Terms & Conditions
The Terms and Conditions apply to all reservations and contracts made on this website.
It is very important to read them before making a reservation or contracting our services.
- The person making the Booking must be 18 years of age or older, and be responsible for following the online booking process, ensuring that all details are filled in correctly and completely until full payment is made.
- Have your itinerary with you in case the driver needs to confirm where you are going.
- Payments made in cash should match the booking amount and should be handed to the driver at the end of the journey.
- We cannot be held responsible for any booking errors such as date, time or location, however, where any anomaly is detected in the booking we will contact the client to update the details provided.
- Any changes to the booking must be made by mobile phone or email, at the risk of this impacting the original price of the booking.
- Any customer is entitled to one hold bag and one hand bag. We are not responsible for any extra luggage or luggage that has not been mentioned in the booking.
BOOKING CANCELLATIONS
- Cancellation of any Contract can be made by company number (+351 930 501 071) or by e-mail (booking@funnyasterik.com).
- You may cancel Transfer Services separately or cancel an entire Booking; if we receive your cancellation request more than 24 hours in advance of the scheduled pick-up time for the contracted Transfer Service the amount paid for the respective Transfer will be refunded in full.
- No amount will be refunded in the case of cancellations made less than 24 hours before the scheduled time of the Transfer Service you wish to cancel.
RIGHT OF ADMISSION / USER CONDUCT
- By entering into this contract you tacitly grant us the right to refuse carriage to any passenger who, at the driver's discretion, may be under the influence of alcohol or drugs or behaving in a manner that may be considered dangerous to the driver of the vehicle, other passengers or him/herself.
- No alcoholic beverages may be carried on board for consumption. This prohibition extends to narcotics.
- Smoking is forbidden inside or in the immediate vicinity of the vehicles.
- Eating is not permitted inside the vehicle.
OUR RIGHTS AND RESPONSIBILITIES
- We shall not be liable and shall not pay any compensation where the performance of our obligations is prevented or affected, directly or indirectly or as a result of force majeure events or any circumstances beyond our control, including but not limited to extreme weather conditions, natural disasters, acts of terrorism, accidents suffered by third parties on the transfer route, police control, unusual levels of traffic.
- For a pick up outside the airport the client has a margin up to a maximum of 15 minutes, thereafter the client's no-show is considered a no-show and the driver reserves the right to leave and the booking fee is not refunded.
- For an airport pick-up, the client has a maximum margin of one hour, after that, the client's no-show is considered a no-show and the driver reserves the right to leave, the value of the reservation is not refunded.
- The driver reserves the right not to make the trip if the client demonstrates any type of aggressiveness, intoxication or effect of drugs.
- The driver also reserves the right not to make the trip if the number of people does not correspond to the number stated in the reservation, in this case we are not responsible for providing an extra vehicle to perform the service.
COMPLAINTS
- If the service provided by Funny Asterik falls short of your expectations, you must report it immediately to our Customer Service and, if possible, when the problem occurs. Complaints received after the completion of the transfer service, which have not been brought to our attention during the transfer, cannot be accepted, as we have not been given the opportunity to intervene or help. Our contact details are included on the Transfer Voucher.
- Written complaints must be received no later than 28 days after the date the service was performed and sent to our company email address.
- If you wish to report a problem with our online booking process or our Customer Service, please also send your complaint to our corporate email address.